Privacy Policy
Please note: This is our Privacy and Security Policy. To see our Terms of Use, please see https://heydenada.com/terms.
Last updated: Sept. 15, 2024
We at Denada (“Denada,” “we,” “us,” or “our”) created this privacy and security policy (“Policy”) because we know that you care about how information you provide to us is used and shared. This Policy relates to the information collection and use practices of Denada in connection with our Services which are made available to you through our Platform.
The terms of this Privacy Policy are incorporated by reference in the Terms of Use that you accept when you register to use our Services (the “Terms of Use”). By accepting the Terms of Use, you accept the terms of this Policy. Capitalized terms not defined in this Policy shall have the meaning set forth in our Terms of Use. We reserve the right, at our discretion, to change this Policy at any time, with or without notice. If we make any material changes to this Policy we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Platform prior to the change becoming effective. Continuing to use the Services after such notification by Denada or posting of changes on the Platform will indicate your acceptance of the amended terms, regardless of if you opened or viewed any notice, email, or postings. If you do not agree with any of the amended terms, you must avoid any further use of the Services. We encourage you to periodically review this Policy for the latest information on our privacy practices.
What Information Do We Collect and/or Receive?
In the course of operating the Platform, Denada will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.
Personal Information.
When you register to use the Services, we will ask you to provide your email address or phone number. Based on the Services you choose, you may be asked to provide additional personal details to complete your registration. All information we collect and/or receive under this section is collectively referred to herein as the “Personal Information.” We do not collect any Personal Information from Visitors when they visit the Platform, unless they provide such information voluntarily, such as by registering or contacting us through the Contact Us section of the Platform.
Other Information.
In addition to the Personal Information and the Geolocational Information, we may collect or receive additional information (collectively, the “Other Information”). Such Other Information may include:
From Your Activity. In an ongoing effort to improve the Services, we may automatically collect certain information when Visitors visit the Platform and when Users use the Services. For example, this information may include the frequency and scope of your use of the Services, transactions that you made, the Internet protocol (IP) address, or mobile device ID, and the name of the domain that serves you to access the Services, your browser type and the geographic location of the computer system or mobile device that you are using to log-in to the Services.
The Services may use cookies for various purposes, such as to save you the need to re-enter your user name and password each time you log-in, to facilitate the use of the Services, to collect statistical information with respect to the use of the Services, to verify information, to customize the Services to your personal preferences and for information security purposes. Some of the cookies may expire when your session ends and you exit the app, however other cookies are saved on your computer’s or mobile device’s hard drive. In addition, we may make use of web beacons on the Services for user security purposes and in order to improve product service and evaluation. A web beacon is an object that is inserted in a web page and is usually invisible to the user. The beacon allows us to ensure the service is operating as intended and troubleshoot problems. In addition to the above, we may collect limited information from your mobile device in order to provide the App. Such information may include your mobile device type, mobile device id, and date and time stamps of App use. We may deploy tracking technologies within the App to help us gather aggregate statistics, but we do not use Personal Information for such purposes.
We do not collect Personal Information in this way, but if you’ve provided us with Personal Information we may associate that information with the information that is collected automatically and use such information to improve the Services. Automatic data collection may be performed on our behalf by our services providers who may provide us with reports about the data collected by such service providers.
What Information Do We Pass to Third Party Providers?
We may offer certain features or services within the Service that we must provide to Third Party Providers. We will pass your Personal Information to such Third Party Providers who will use your Personal Information to provide you with such features or services. For example one of the retailers who works with us may access your personal information in order to provide you with the services you wish to purchase at said retailer. Such use will be for the benefit of your use of the Services and the Platform.
How Do We Use the Information?
Your privacy is our priority. We will use your Personal Information, Geolocational Information and Other Information (collectively, the “Information”) for the following purposes:
to provide you with the Services and enable you to use the Services;
to improve and customize your experience on the Platform;
to retrieve information regarding your transactions in order to provide you with the Services.
to provide you with support, handle complaints and to conduct administrative activities necessary to maintain and provide our Services;
to send you Services-related updates, notices and announcements;
to provide you with information related to the Services;
to conduct surveys and questionnaires;
to enforce Denada’s Terms of Use;
to contact you regarding service and administration related issues as and when Denada believes it to be necessary;
to comply with any applicable law and assist law enforcement agencies under any applicable law, when Denada has good faith to believe that Denada’s cooperation with the law enforcement agencies is legally mandated or meets the applicable legal standards;
to prevent fraud, misappropriation, infringements, identity theft and other illegal activities and misuse of the Services;
to take any action in any case of dispute, or legal proceeding of any kind between you and Denada, or between you and any other third parties or users with respect to, or in relation with the Services;
for any other purposes disclosed at the time the Information is collected or to which you consent; and
as otherwise specifically described in this Policy.
How Do We Use Non-Personal Aggregated Information?
We may aggregate your Information (including data regarding activity in your User Accounts) in a form that does not identify you personally (“Aggregated Non-Personal Information”). We may use such Aggregated Non-Personal Information to properly operate the Services, to improve the quality of the Services, to enhance your experience, to create new services and features, including customized services, to change or cancel existing content or service, for further internal, commercial and statistical purposes. To the extent permitted by law, we may also use, sell, license, distribute and disclose such Aggregated Non-Personal Information to third parties.
How Do We Share the Information With Others?
We do not sell, rent or lease your Information to third parties for any of their marketing purposes.
We will share your Information with third parties to the extent required to operate our Services and to facilitate your use of them. Except as expressly set forth herein, the use of your Personal Information by such third parties is subject to this Policy. These third parties are authorized to use your Personal Information only as necessary to provide their services to us.
We may disclose your Information to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas.
We also may disclose your Information to government authorities, and to other third parties when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of the Platform, or anyone else that could be harmed by such activities.
If we transfer our business relating to the Services, or any part thereof, to an affiliated company or a third party, including, but not limited to, by merger, sale of equity interests, sale of all or substantially all assets or other change of control transaction involving such business, then we will transfer your Information as part of the transferred assets to the acquirer of such business and you hereby give your prior consent thereto.
We, like many businesses, sometimes hire other companies to perform certain business-related functions. Examples include mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Information. Such companies are authorized to use your information only for the purpose of performing their specific function on behalf of Denada and under obligations similar to those in this Policy.
Accessing Your Personal Information
You may update the information that is stored in your user account by accessing your account through the Platform. If you find that the information in your account is not accurate, complete or updated, then you should make all necessary changes to correct it. Please keep in mind that false, incorrect, or outdated information may prevent you from registering with the Services and impair our ability to provide you with the Service through the Platform. If you are unable to update your information via your user account, you may submit an access request to us by sending an email to contact@heydenada.com. Your email should include adequate details of your request. You should be aware, however, that it is not always possible to update the information stored in your user account. If we are unable to provide you the necessary access to update your information we will let you know.
Data Retention
When your account is terminated, we will use commercially reasonable efforts to delete your Personal Information. However, due to periodical backups and safety mechanisms meant for your information protection and for our administrative purposes, certain Personal Information from your account may remain in our systems for an indefinite time. We will not knowingly keep this in a way that could identify you. If you have a query about any such Personal Information that we may be storing, please email us at contact@heydenada.com. Your email should include adequate details of your query.
Links to Other Sites
The Platform and the Services may contain links to Third Party Sites. We do not endorse such Third Party Sites and we are not responsible for the privacy practices of such Third Party Sites. Please refer to the privacy policies of such Third Party Sites for more information on how the operators of those sites collect and use your Personal Information.
Information Security
We use commercially reasonable efforts to safeguard your Information from any unlawful interceptions or access, or other kinds of abuse and misuse. We implement a variety of systems, applications and procedures to do this. Among such security methods is the storing of your Information on cloud services, firewalls, encryption codes, authentication procedures and multi layer passwords. Furthermore, we implement employee supervision and prevent unnecessary access to data. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please also be aware that certain Personal Information and other information provided by you in connection with your use of the App may be stored on your mobile device (even if we do not collect that information). You are solely responsible for maintaining the security of your mobile device from unauthorized access.
Children’s Privacy
We do not knowingly collect Personal Information from children under the age of 18 through the Platform. If you are under 18, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet uDenada and to help enforce our Policy by instructing their children never to provide Personal Information through the Platform without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.
Contacting Us
You may send us requests, responses, questions and complaints with respect to our Policy and privacy practices by using the Support page in the App or by emailing us at contact@heydenada.com.
Olympic Mills Commerce Center
107 SE Washington St,
Portland, OR 97214
